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Charters
All locks
and security devices are backed by replacement guarantee, normally
for twelve months, if deemed to be faulty and liability is limited
to the retail price of the product on production of a valid receipt.
Products are usually of a technical nature and every effort is made
to interpret the customer’s requirement. Be sure your purchase
is correct for the application you require as exchange or refund
may be subject to a handling charge and/or that the product and
packaging is intact.
Products that have been removed from their packaging and attempts
made to install them are not exchangeable or refundable unless the
goods are faulty.
If product failure causes a Lock-Out within the guarantee period
the company reserves the right to ascertain the cause of the failure.
Products that are considered by this company as subject of a Special
Order (not normal stockholding) may require a non refundable deposit.
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