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Customer
Charters
All service
work including lock-outs are backed by guarantees on workmanship
and materials used.
Act Fast, while providing a Lock-Out service will in the interests
of public security request proper identity or proof of ownership.
Should this not be forthcoming service will be refused, your co-operation
is required in these circumstances.
Exceptions will occur if any alteration, amendment, removal or reinstallation
is made by any persons other than the original installing company.
This also applies if any undue wear and tear, abuse or act of vandalism
is apparent.
If product failure or faulty workmanship causes a Lock-Out Act Fast
reserves the right to ascertain the cause and carry out any appropriate
rectification, also to make charges where applicable, having first
advised the customer. Liability is limited to replacement value
only of the same or similar equivalent product and in all cases
limited to the guarantee periods.
All servicing work is carried out to the best interpretation of,
or to customer’s instructions. All costs to be advised before
commencement of works and any variation affecting specification
or cost will be advised prior to completion where possible.
If any customer feels unhappy with any aspect of any of’ the
services offered, or completed by Act Fast, if they are unable to
resolve the problem with Act Fast, they should complain to the British
Locksmiths Association in writing.
Act Fast will give an estimated price before agreeing to attend
a location. However this price will be based on the customer’s
information and the Act Fast may have to revise the cost when on
site and the situation is assessed.
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